Why Stax built the biggest USSD directory in the world

Why Stax built the biggest USSD directory in the world

Over the last 20 or so years, USSD has been the most important technology to bring mobile financial access to everyday Africans. From the horn of Africa to the coasts of South Africa, mobile banking transactions have become unilaterally synonymous with USSD codes.

Stax was built to help Africans deal with accessibility issues in USSD. The average African has more than 2 accounts with financial institutions.  Remembering the different USSD codes and their subcodes can be a chore. Transactions also timeout within 30 - 60 seconds depending on your provider. With Stax, these problems had already been solved.

However, accessibility is more than we can solve from our mobile app. Many people across Africa still prefer to use their USSD codes directly on their mobile phones even when they can’t remember them. Our research showed that people were still searching the internet for bank and mobile money wallet codes at a consistent rate.

Building the one-trusted USSD directory.

While we saw the search traffic for USSD codes, we also observed one thing. There was no single source of truth dedicated to housing all the USSD codes that people across Africa would need. There was no single website people could visit if they needed to recall a USSD code.

On seeing this gap, we set out to build a USSD directory with as many codes as we could find. It was a daunting task, but we collated codes from different countries across the continent. The codes were separated by country to allow people to search faster and easier.

As of today, the USSD directory houses codes from over 55 countries in Africa and Southeast Asia. The directory has over 500 codes from different financial service providers in different geographical locations.

Today, Stax’s USSD directory is the biggest repository of USSD codes in the world. Whether you’re a farmer in Kaduna, Nigeria, or a tailor in Kampala, Uganda, you can find the codes of your financial institutions there.

How To Use The USSD directory

We’ve built the USSD directory to be very easy to use. Once you visit the website, you can search for USSD codes by country to see all the USSD codes in your geographical location.

However, if you’re looking for a step-by-step, read below. Here's how to find your bank’s code:

  • Step 2: Search for your country’s name and click Go
  • Step 3: Scroll down the list to find your bank’s code.
  • Step 4, click on the code for it to automatically send the code to your phone.

If you can’t find your country or bank code in the directory, kindly reach out to us here: ussd@stax.me

What Next?

The USSD Directory is a long-term project we believe will make the lives of everyday Africans easier. Like any other project, it’s not done yet. We will be iterating it over the coming months to make the experience even better for Africans around the world.

If you don’t want to bother with remembering USSD codes, you can download the Stax app. With the Stax app, you never need to worry about remembering a USSD code again. All you need to do is connect your bank account and start performing transactions. The best part about the Stax mobile app is that it works even without an internet connection.